FAQ

Frequently Asked Questions (FAQ)

Welcome to the Treaden FAQ page. Here you will find answers to the most common questions about our products, orders, shipping, and payments.

Orders & Shopping

1. How do I place an order?

Simply browse our products on www.treaden.store, select the item you wish to purchase, choose any relevant options, and click Add to Cart. Follow the on-screen prompts through checkout to complete your purchase.

2. Can I change or cancel my order after it has been placed?

We process orders quickly (within 1 business day). If you need to modify or cancel your order, please contact us immediately at support@treaden.com or call +1 (856) 658-0735. Once an order has begun processing or shipping, it cannot be canceled.

3. Will I receive an order confirmation?

Yes, as soon as your order is placed, an order confirmation email will be sent to the email address provided at checkout.

Shipping & Delivery

4. Where do you ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

5. How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.

6. How long does handling and delivery take?

Processing Time: 1 business day (Monday – Friday). Orders placed before 5:00 PM EST begin processing the same day.
Transit Time: 2–4 business days.
Total Estimated Delivery Time: 3–5 business days.

7. How can I track my package?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to trace your package.

Payments & Security

8. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

9. Is my payment information secure?

Yes. All transactions are processed through secure, encrypted connections using PCI-DSS standards. We do not store your full payment card details on our servers.

10. What currency are your prices listed in?

All prices on www.treaden.store are listed and charged in U.S. Dollars (USD).

Customer Support

11. What should I do if my package arrives damaged or is lost?

If your tracking shows delivered but you haven't received your package, or if items arrive damaged, please reach out to us at support@treaden.com within 7 days so we can assist you and investigate with the carrier.

12. How can I contact Treaden?